Privacy Policy


Finnish Log Cabins Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, and our site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested on submitting an order or contact form. If you do not accept and agree with this Privacy Policy, please stop using our website.


  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of our Site;
“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;


  1. Information About Us:

Our site is owned and operated by Finnish Log Cabins Ltd, a limited company registered in England under company number 09844529.

Registered address: 75 Springfield Road, Chelmsford, Essex, CM2 6JB, United Kingdom.

Main trading address: White Elm Garden Centre, White Elm Road, Bicknacre, Chelmsford, Essex, CM3 4LR, United Kingdom.

VAT number:  GB 230018466


  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.


  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

We would welcome the opportunity to resolve your concerns ourselves, however, so please feel free to contact us in the first instance using the details in Part 15.


  1. What Data Do You Collect and How?

Depending upon your use of our Site, we may collect and hold some or all of the personal data set out below, using the methods detail. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie PolicyWe do not collect any ‘special category’ or ‘sensitive’ personal data or data relating to criminal convictions and/or offences or personal data relating to children.

Contact us form (Source: website)

Name; Email address; Telephone number (optional); Company (optional)

Website check-out (Source: website)

Name; Company name (optional); Address; Email Address

Please note that any payment you make via our website or over the phone or at a show/exhibition goes through Stripe (a third-party payment website). Our website does not store any payment details you submit, and any card details written on a physical sales order form are deleted as soon as payment is made. If a payment is made via a card machine, which is sometimes necessary, we store the merchant receipt.

Create an account – (Source: You can only do this at check-out on our website)

Username and password (if you create an account with us) and the details you submit at checkout – Name; Company name (optional); Address; Email address

Paper sales order form (Source: in person at exhibitions/shows or show/display sites, or orders taken over the phone):

Name; Business Name; Address; Telephone number; Email address; Card payment details (see above).

Optional newsletter sign-up (Source: on our website, in person on a sales order form at exhibitions/shows or show/display sites)

Name, Email address. Your details will be stored by MailChimp – a third party website used for producing and mailing out newsletters. Email marketing messages that we send may contain trackable links or similar technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as times, dates, I.P addresses, dates, time, whether someone opens the email, clicks on a link, forwards the email and, geographic and demographic data, showing the activity of a subscriber for that email newsletter campaign.

You can opt out of receiving a newsletter at any time by emailing or clicking on the unsubscribe button at the end of a newsletter.

Data about how you use and access our website (Source: website)

IP address; browser type and version; operating system. Please see our for more information.

Cookies (Source: website)

When you visit and browse our website, information is collected on our website, known as Cookies. You can read more about this in our Cookie Policy.

Your personal data will also be collected by us if you enter a competition with us, such as your name, email address, contact number and if you send in any images or comments via our website or email, social media, post or contact us by phone. We will seek permission to use any images or comments for marketing purposes and where necessary, for example – taking part in a case study, ask you to fill in a consent form which details your name, address, email address, contact number. The only time we would ask for the name of anyone aged under 18 would be if they feature in any customer case study images or footage, used for marketing purposes with the customer’s permission, where we will ask for written and signed permission from the legal guardian to use the footage or images via our consent form.


  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. Below describes how we use your personal data, and our lawful bases for doing so:

Consent: In some cases, we collect and process your data with your consent, for example if you tick a box to receive our email newsletter.

Contractual: In some instances we need your personal data to comply with contractual obligations, such as when you order a product from us and we deliver it, we will collect your address details to deliver your purchase and pass them to our courier. This also includes administration and activities relating to orders.

Legitimate interest: In some situations we require your data for legitimate interests which might reasonably be expected as part of managing and running our business such as contacting you in relation to a query you have sent us, contacting you regarding a competition you have entered with us and accounting.

We use software and services such as Office 365 and SAGE to help us run our business.

With your permission or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or post with information and news on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights


  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

We keep customer data for 7 years for business and accounting purposes.


  1. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:


  1. Do You Share My Personal Data?

We may sometimes contract with the following third parties in the UK to supply certain products and services:

Delivery couriers (to deliver your log cabin, for example); cabin fitters (if you have your cabin installed by us); other contractors and builders for help with bases, electrics or air conditioning for example (with your permission); Bookkeeper, Accountant, Paint suppliers. There may be occasions where we order items from DIY retailers to be delivered to your address, but this would be done in consultation with you. We also use software such as SAGE for accounting purposes.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We do not sell your personal information to third parties.


  1. How Can I Control My Personal Data?
    1. In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.


  1. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and or read our Cookie Policy.


  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 3 and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


  1. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site. For more details, please refer our Cookie Policy.


  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please send an email to or call us on 01245 400 202.


  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 28th October 2020.