Finnish Log Cabins Ltd – Terms and Conditions
1. Price and Payment
1.1. The prices of the goods / services are set out within the sales order.
1.2. A deposit must be placed to confirm the sales order.
1.3. All remaining balances are payable, in full, no less than 21 days prior to delivery, as cleared funds. No order will be delivered without full cleared funds.
1.4. Orders placed on hold for longer than 12 weeks may be subject to price changes due to currency fluctuations or manufacturer price increase.
2. The Goods
2.1. All Lillevilla UK buildings are manufactured from freshly machined softwood raw materials, and as such, will have natural defects visible, including such items as, splits, shakes, resin pockets, bow and twist. All of which will not affect the stability of your building nor its ability to be fit for purpose.
2.2. In the unlikely event that there are damaged or missing component parts, please notify us within 3 working days of delivery. We will provide one free of charge replacement delivery. All subsequent orders will incur a charge. Finnish Log Cabins Ltd reserves the right to inspect the initial delivery prior to processing any replacement components.
3.1. When planning your delivery, please allow as much notice as possible. In peak season, delivery slots are taken very quickly and may be as far as 10-12 weeks in advance.
3.2. Every effort will be made to deliver as per our booking, but in the event that this cannot be met, we will endeavour to advise you as soon as possible. Unfortunately, Finnish Log Cabins Ltd cannot be held liable for any losses that arise from such changes to circumstances beyond our control.
3.3. Any changes made to the confirmed delivery slot by you may incur additional charges. These charges will range from £50-£1000 subject to the ability to reallocate such scheduled resources.
3.4. Our deliveries are Monday to Friday only and cannot be scheduled until the delivery questionnaire is returned.
4.1. Deliveries will be made on a 26-tonne rigid vehicle. The vehicle is 12 metres in length with a crane attachment. Please keep this in mind when booking/advising on delivery restrictions via public or private roads.
4.2. Any delivery failures or delays due to incorrect delivery information may result in additional charges.
5.1. The offload destination will be to the nearest hard standing kerbside location only. The delivery driver has the ultimate decision if the requested drop location is within reach and more importantly safe to do so.
5.2. Lillevilla cannot be held liable for any damage to ground work sustained if requesting the vehicle or product to be dropped to an area other than the kerbside.
6. Base Ground works
6.1. Your sales order does not include provision for any ground works, whether levelling the area or installing a base. This must be completed by a separate agreement and completed prior to delivery.
6.2. All foundations must have the minimum requirement of being solid, flat, level and of secure standing to support the full weight of the cabin and its intended use. Failure to meet these requirements will result in an aborted installation charge. This charge must be settled before a re visit can be scheduled.
6.3. The foundation must be at least the size of the building (log end to log end) in all directions.
6.4. It is recommended that the larger buildings have a solid or strip concrete foundation.
7. The Building
7.1. When considering a building and its placement, please refer to the cabins floor and roof plans for the exact build dimensions.
7.2. It is the customer’s responsibility to ensure that the size, height and placement of the building have all the relevant permissions granted prior to purchase and installation.
7.3 Any leftover packaging materials and other leftover materials are the customer’s responsibility to dispose of.
8.1. All cabins purchased via Lillevilla are untreated and do require treating with a suitable treatment to both outside and inside your cabin
8.2. If purchased through Lillevilla, treatment is supply only and recommended to be completed as soon as possible.
8.3. The inside and ALL edges of the doors and windows must also be treated with a suitable treatment. This will equalize the expansion or shrinkage on both the inside and outside of the doors and windows. Failure to do so may increase the risk of distortion and void the cabin warranty.
8.4. Once treatment has been applied, it is imperative that silicone sealant (not supplied) is applied from eaves to foundation along the log ear connections or corner covers. It is also recommended to be applied around door and window frame fascia surrounds.
8.5. Any treatment purchased via Lillevilla is non-refundable once confirmed and we cannot exchange it for another product.
8.6. Ongoing maintenance must be carried out as per the manufacturer’s requirements.
8.7. Warning – If using a product on the floor boards it does also need to be a suitable treatment. Using a varnish or similar products will cause gaps to open sporadically between the floor boards. Although these products say they are ideal for internal usage the manufacturer would describe the cabins as external due to the movement of the timber.
9. Cancellation / Returns
9.1. If you wish to cancel your order, or that there are circumstances not advised to us leading to a forced cancellation, a charge will be applicable to cover the following costs. These costs will vary dependent on how far your order has progressed within the supply chain.
I. Administration fees.
II. Shipment costs into the UK.
III. Logistical costs incurred upon arrival at the delivery depot.
IV. Site delivery costs.
V. Charges incurred for delivery resources unable to be re-allocated.
VI. Charges incurred for build teams unable to be re-allocated.
VII. Re-banding and collection of the product.
VIII. Consideration taken to product resale value.
9.2. Should the product not be available in the condition and packaging as sold, Finnish Log Cabins Ltd reserves the right to refuse the cancellation.